Resourcing Solutions deems its customers to be client contacts and candidates who register as jobseekers.
The CharterResourcing Solutions is a member of the Recruitment and Employment Confederation (REC) and adheres to their Code of Professional Practice.
At Resourcing Solutions we endeavor to provide you with the best possible service at all times. If you would like to make any suggestions, or make a complaint about our services, please contact us. We will respond to your query within 5 working days.
- All recruitment consultants will be trained in customer service standards and adhere to the guidelines outlined in the Customer Care Charter
- All will exhibit customer friendly service skills; and be knowledgeable, professional and courteous
- We will return all phone calls and emails received
- Customers will be provided with all relevant information, and RSL will endeavor to ensure it is current, accurate and in sufficient detail to be helpful
- Any changes to arrangements will be clearly communicated
- Customer feedback is collected. We encourage those we deal with to outline both positive and negative aspects of our business
- We will review our policies annually to ensure that they continue to meet business needs
- Resourcing Solutions seeks fair, just and prompt solutions when possible to any complaints and appeals
- Any complaints are initially directed to the Quality, Contracts & Training Manager. Where appropriate complaints will be escalated to the Managing Director
- A complaints process is in place for any disputes; copies are available from our offices
- We comply fully with the provisions of the Data Protection Act 1998
At RSL we value our customer care very highly. We welcome your feedback on all aspects of our service, so if you have any feedback you wish to give, please write to us at marketing@resourcing-solutions.com