Rail travellers often suffer during bad weather and last December’s cold snap was no exception. A study carried out by the Office of Rail Regulation found that both Network Rail and the train operators performed badly over the period.
The problem was made worse by train companies adopting different approaches to passenger information even though they were using the same lines. Operators also failed to coordinate emergency timetables, adding yet more confusion to passengers.
At stations, passengers faced a confusing array of information, from destination boards to tannoy announcements, which left them with no idea when, or even if, trains were running. The report claimed that wildly inaccurate information was being given in some instances because the latest train timetables were not fed into the information system which stations rely on. (more…)