ISO9001 has been brought into the 21st century with companies now demonstrating their commitment to quality by gaining the ISO9001:2015 accreditation which is now more focussed on performance.
Achieving ISO9001 basically means that an organisation has processes and systems that meet the needs of its customers. This is great as it indicates a better experience not just for customers (in Resourcing Solutions case, clients and candidates) but also for its employees.
For a while now, our business has met all the requirements of the standard. The last time the standard was given a major review was a while back, as far back as 2000. BSI, who operate ISO9001, are bringing the standard up to date to reflect the current business environment and to make it much easier for businesses to bring elements of the new quality management system into their core business practices. Here is what they had to say about it all. “Business has changed radically since the last major ISO9001 revision in 2000; technology has changed how we work, geographical boundaries are almost insignificant in today’s global economy, supply chains are increasingly complex and the information available has multiplied exponentially. To ensure that ISO 9001 continues to serve the business community and maintain its relevance in today’s market place, the standard is being revised to address the change in the business world. One thing remains constant, to be successful, businesses have to adapt to meet the growing needs of customers. ISO was originally written with the customer in mind and that remains the priority for ISO 9001:2015”.
Resourcing Solutions is currently migrating over to this revised and refreshed standard, and we are making great progress. So good in fact we are almost certainly going to meet our target date of 2018. The transition is proving painless, which is great news as it shows how effective we are as a business. Much of ISO 9001: 2015 is risk based, and we are being assessed not just on our capability but also on the impact that we have. We are being assessed by BSI every six months as we migrate over, with our last audit in early March. We have a great NCR ratio which means zero non conformities, and we got some really positive feedback from the audit team.